Privacy Policy

1. Data Controller

Mudanças24 (hereinafter "we" or "Company"), with operational headquarters in Lisbon, Portugal, is the data controller responsible for personal data collected through the website mudancas24.com and its communication channels.

• Email: info@mudancas24.com
• Phone: +351 928 290 099

2. Personal Data Collected

We collect only the data strictly necessary for the provision of our services:

• Identification data: name, email, phone number
• Location data: origin and destination addresses of the move
• Service data: property type, type of service required, date preferences
• Browsing data: IP address, technical cookies, pages visited

3. Purpose of Processing

Your personal data is processed for the following purposes:

• Responding to quote and information requests
• Provision of the contracted service (moving, property clearance)
• Service-related communication (confirmations, scheduling)
• Issuing invoices and complying with tax obligations
• Improving the website and user experience

4. Legal Basis

The processing of your data is based on:

• Contract performance: when you request a quote or hire a service
• Consent: for sending marketing communications (when applicable)
• Legitimate interest: for website improvement and fraud prevention
• Legal obligation: for compliance with tax and legal obligations

5. Data Sharing

Your personal data is never sold to third parties. It may only be shared with:

• Insurers: for cargo insurance activation (in case of a claim)
• Tax authorities: for compliance with legal obligations
• Technical service providers: web hosting, email (with data processing agreements)

6. Data Retention

• Unconverted quote requests: deleted after 12 months
• Customer data: retained for 10 years after the last service (tax obligation)
• Browsing data and cookies: maximum of 13 months

7. Cookies

This website uses cookies for:

• Essential cookies: website functionality and user session
• Analytics cookies: Google Analytics (anonymized) to understand how the site is used
• Chat cookies: Chatwoot for the live chat service

You can manage your cookie preferences through the banner displayed on your first visit or in your browser settings.

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: know what data we hold about you
• Right to rectification: correct inaccurate data
• Right to erasure: request the deletion of your data
• Right to portability: receive your data in a structured format
• Right to object: object to processing for direct marketing
• Right to restriction: restrict processing in certain circumstances

To exercise any of these rights, contact us at info@mudancas24.com. We will respond within a maximum of 30 days.

9. Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption on all communications
• Restricted access to personal data
• Regular encrypted backups
• Servers hosted in the European Union

10. Complaints

If you believe that the processing of your data violates the GDPR, you have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD):

• Website: www.cnpd.pt

11. Changes

This policy may be updated periodically. Any significant changes will be communicated through the website. The date of the last update is shown at the top of this page.